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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature modernizes the custom of providing a neighbor your house key. It eliminates the requirement for physical keys or access codes and lets you oversee who has access to your Asheville home and for what duration. Find out more about how it works with your ADT home security system and Google Nest doorbell camera. 

How Does ADT Trusted Neighbor Work?

You have neighbors you trust to walk your dog, get your mail, or tend to your plants when you leave town. Before, you would just give them a key to your house. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you’ll never have to worry about doors left unsecure or misplaced keys. 

What you’ll need is an ADT home security system, a Google Nest doorbell camera, a an automated door lock, and the ADT+ app that lets everything function as one. Here’s how it works: 

  1. You give access to a trusted individual, like a relative or neighbor, through the ADT+ app.
  2. Then, you configure permissions. You can assign neighbors timed access, permitting them to enter and depart during a designated timeframe, or event-based entry. For example, if a delivery shows up, the system can unlock the door to let your neighbor bring it indoors once it verifies them.
  3. When you’ve configured access, your Google Nest Doorbell uses familiar face detection to confirm your neighbor as they proceed toward the door.
  4. Your ADT system will pause the alarm and release the door lock when the individual is confirmed as an authorized user.
  5. You get real-time updates as your family member, friend, or neighbor enters and exits. The app also supplies a detailed log. 
  6. Once the trusted neighbor exits, your smart door lock automatically secures to shield your home.

You are able to provide access for any person you want, such as a dog walker, a repair person, or a friend who shows up when you’re out. This feature is also helpful during emergencies, specifically when you’re away. For example, if a water sensor triggers, your system can authorize event-driven access so someone can turn off the water. The intuitive app makes setting permissions simple. 

Enhance Your Asheville Home’s Convenience And Security

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Asheville home more versatile and secure. This feature isn’t only for neighbors and relatives, as you’ll benefit from the facial recognition and auto-unlock capability when you’re wrangling children or hauling in sacks of groceries. Once you're inside, the door automatically locks behind you.

Customize Your ADT Home Security System In Asheville With The Latest Features

Enjoy features like ADT Trusted Neighbor and smart surveillance with a modern home security system in Asheville from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to provide the latest technology from the leader in home security. Dial (828) 202-7229 today to design your package. Our skilled team can answer any questions about Google Nest cameras, the ADT+ app, and how to make things work seamlessly.